TRAVEL UPDATE: Fraser Island Weddings COVID-19 Safety Information

K'GARI (FRASER ISLAND) TRAVEL GUIDELINES

Following the latest update from the Queensland Government, resort and tour operations will be open to all guests effective from 1am on the 14th of April, and a double vaccination status will no longer be required.

We recommend reviewing the current state travel guidelines at both your point of departure and for your arrival in Queensland, prior to commencing travel to K’gari (Fraser Island).

You can find more information about the Queensland government’s latest travel updates restrictions online here.

If you have an existing booking that is impacted by state travel restrictions, please contact your Wedding Sales Manager for any queries related to your booking.

We thank you for your understanding during this time, as we follow this government directive and take all necessary actions to safeguard the health of our guests and our team. 

We look forward to welcoming you to paradise very soon.

TERMS & CONDITIONS UPDATES

To put your mind at ease for planning your special day, we have updated some of our booking terms & conditions to allow more flexibility within your current contract and rescheduling options.

• Should the resort be forced to close due to government-imposed restrictions during a pandemic, the resort will refund all deposits paid to date excluding a $2,000 fee. This applies to all weddings booked from the date of resort closure up to 3 months out. Weddings booked past 3 months but within 6 months have the option to move dates without penalty.
  
  
• In the event that you (the wedding couple and any person residing in your household) test positive or are impacted by COVID-19 (including state travel restrictions and isolation requirements) within 14 days prior to arrival and need to delay your wedding, we request that you notify us as soon as possible. We will make every effort to find a new wedding date, or a 100% Travel Credit will be issued to re-book your wedding at your convenience. (Please note, verification will need to be provided to confirm this positive status, for a free amendment to be granted). No refunds will be permitted. If the above amendment policy is not followed, then full cancellation fees will apply as per above.
  
  
• Individual wedding guests that test positive or are impacted by COVID-19 (including state travel restrictions and isolation requirements) within 14 days prior to arrival and need to delay their travel, are requested to notify our Reservations team as soon as possible. We will make every effort to reschedule the booking for a later stage, or a 100% Travel Credit will be issued to re-book their stay at their convenience. (Please note, verification will need to be provided to confirm this positive status, for a free amendment to be granted). No refunds will be permitted unless the guests have booked via the group block wedding code, and have given notice up to 8 days prior to arrival. If the above amendment policy is not followed, then full cancellation fees will apply.
  
  
• We encourage all wedding guests to book their stay on the wedding group block code in the event of COVID-19 cancellation.

Your wedding sales manager can advise you of your options and reassure you of all existing arrangements.

Contact our Bianca Bear on 0458 767 441 or bianca_bear@kingfisherbay.com

COVID-19 SAFETY UPDATES

The health and safety of our guests and staff is our first priority at all times, so please do not plan to travel to K'gari (Fraser Island) within 14 days of arriving from overseas, being diagnosed with Coronavirus, feeling unwell, or having been in close contact with a diagnosed case of Coronavirus.

We have implemented a COVID SAFE Plan across the entirety of our business operations on the island, and all team members have completed the COVID SAFE Training programs.

Specifically, we have implemented the following procedures across our business:

• Intensified Cleaning & Sanitation: In addition to the hygiene protocols in place, our team are using D4 Sanitiser designed for use against viral pathogens and hospital grade disinfectant for regular cleaning of all high-touch surfaces and service areas.
• Modified Business Operations: We have adopted current industry best practice to restrict contact of items between guests, supply sanitisers in all areas, and adapt handling and service protocols.
• Training & Response Plan: Our business has a comprehensive plan in place for all COVID-19 scenarios in accordance with the World Health Organisation (WHO) and national policy, with comprehensive team training and guest education procedures in place.

Please note that we have also made specific updates to our food & beverage protocols for group catering that your wedding sales manager will discuss with you personally as it relates to your venue selection and menu configurations.

While activities and tours available at the resort will still be operating daily, there have been modifications to the way we deliver our services to comply with all COVID guidelines and ensure that you have an enjoyable and memorable experience.

Kingfisher Bay Resort business operations include the ferry and mainland reception, so your guests will enjoy the same standards & protocols throughout their experience.

SEALINK MARINE & TOURISM POLICY UPDATES

As part of the SeaLink Marine & Tourism network of businesses across Australia, Kingfisher Bay Resort has adopted the following corporate policies across our business operations.

We have two primary commitments to you:

1. Connecting people, sharing experiences and creating brilliant memories
2. Ensuring the health and safety of all our customers and employees at all times.

Is it safe to travel in Australia?

We are following the advice of the health authorities and the Federal and State governments when making decisions about our vessels, cruises, tours, accommodation and operations.

We will keep you informed of any changes that will impact your trip with us as soon as possible.

You should also keep up-to-date with the latest travel and health information from the Australian Government – visit www.health.gov.au or your state or territory government health department website for any additional controls.

What are we doing to minimise the risk of COVID-19?

We have always had stringent and rigorous hygiene standards, cleaning procedures and health and safety practices. During this time, we have stepped our practices and procedures up even further.

Our staff have been briefed and trained on appropriate hand hygiene and sanitising practices. We will continue to monitor and maintain these practices in accordance with the health advice to ensure we maintain these to the highest standards.

All our operations have increased vessel, vehicle and room cleaning procedures and practices. Hard services (such as tables, handrails, door handles, counters etc.) are being cleaned more regularly to minimise the risk.

Where possible we have made additional hand sanitisers and cleaning stations available to our customers and employees to exercise good hand/hygiene practices. We have also placed hygiene communications in our vessels, vehicles, accommodation, food venues, shop fronts/counters/terminals from the relevant health authorities.

In the unlikely event that a customer or staff member presents with symptoms, where possible we will supply them with a mask and follow the instructions and recommendations from the Australian Government Health Department. Click here for more information.

What can you do to minimise the risk?

Practising good hand and sneeze/cough hygiene is the best way to minimise the risk from COVID-19. You should:

• Wash your hands frequently with soap and water for at least 20 seconds, before and after eating, and after going to the toilet.
• Cover your cough and sneeze, dispose of tissues, and use alcohol-based hand sanitiser.
• If unwell, avoid contact with others. Consider deferring travel and seek healthcare advice.
• Exercise personal responsibility for social distancing measures (stay more than 1.5 metres from people).

If you are feeling unwell or want more information on the recommended personal control measures, visit www.health.gov.au.

What happens if SeaLink Marine & Tourism cancels my booking?

If the tourism experience you have purchased has been cancelled, we will offer either a:

• travel credit to the value of 100% to be spent at a time convenient to you
• full refund in accordance with the cancellation policy

What if I want to change my travel dates to later?

If your travel plans and existing booking is impacted by verified changes to government travel restrictions at the date of arrival, we will provide one free date amendment or credit up to five days prior to arrival.

What if I want to cancel my trip?

If your upcoming travel plans and existing booking is impacted by verified changes to government travel restrictions at the date of arrival and you need to cancel altogether, we will provide one free date amendment or credit up to five days prior to arrival.

You should also check with your travel insurance policy for any information regarding cancellations.

Thank you

Thank you for your understanding and continued support during these difficult times. 

We can’t wait to welcome you back again soon to connect you with an experience that creates a brilliant lifelong memory.